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Operations Team Leader
TheBrandHouse Ltd, Mauritius
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 7, 2021
Last Date
Jun 7, 2021
Location(s)
Job Description
Job Purpose
The job incumbent will have to manage a portfolio of showrooms.
Main Responsibilities
- Ensure the proper operation and performance of a portfolio of Showrooms
- Provide guidance and support to Showroom Supervisors/Managers
- Ensure that all relevant procedures and processes are consistently adhered to
- Monitor sales and set up actions plan with Showroom Supervisors/Managers to meet or exceed targeted budget
- Participate in regular action meeting with Retail Manager
- Any other duties related to this position
- Ensuring that customer complaints are promptly handled and solved whilst promoting customer satisfaction
- Ensure that stock management is properly carried out by Showroom Supervisors/Managers so as to minimize discrepancies
- Promote best practices in terms of merchandising and customer experience so as to provide to customer a pleasant and effective buying experience
- Maintains staff morale and motivation, paying attention to the development of skills, pro-activity and the shouldering of responsibilities
- Generate sales, stock and technical reports
Requirements
- HSC or equivalent
- Diploma in Management
- At least 5 years of experience in a related field
- Valid driving license
- Outstanding ability to work with MS Office tools, including MS Excel
- Knowledge of ERP (preferably Navision) will be an advantage.
- Customer service experience
- Analytical abilities
- People management skills
- Excellent organizational and communication skills
- Exceptional ability to relate with suppliers
Benefits
- Health and Pension Schemes
- 24hr Personal Accident Cover
- Staff Happiness Programs
- Company Doctor
- Incentives
- Staff Discount
Job Specification
TheBrandHouse Ltd
Information Technology and Services - Port Louis, Mauritius