Engineer -After Sales (Consumer Electronics)
TheBrandHouse Ltd, Mauritius

The job incumbent will be required to manage the technical operations of the After Sales department whilst driving productivity and revenue generation. He/she will also be required to assist the Head of Service Centre Manager in his duties.

Key Responsibilities

• Manage the technical operations of the After Sales department and ensure that optimum service is given to customers in collaboration with support departments.
• Ensure that all jobs are completed and closed to ensure that they generate the necessary revenue
• Be available to discuss and resolve complex technical issues with Team Leaders as and when necessary
• Act as a technical mentor / coach to the technical team
• Develop an effective customer orientated workforce through coaching, goal setting and monitoring of performance
• Manage people and deal with staff issues
• Keep abreast of key technical developments and innovations within the industry and encourage team members to do so
• Establish and maintain privileged interactions between suppliers, partners, consumer protection bodies and service department
• Identify training needs of subordinate and organize relative training to develop the technical competence of team members
• Assist in the implementation of projects
• Enforce compliance of established rules and regulations of the Service Centre amongst the staff

Requirements

• Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent
• 3 years’ experience
• Strong communication, leadership and organizational skills
• Able to work in a very demanding and fast paced environment
• Able to lead, motivate and manage a team of technical staff
• Able to travel overseas for short periods of time
• Detail and results oriented

Benefits

• Health and Pension schemes
• 24hr Personal Accident Cover
• Staff Happiness Programs
• Company Doctor
• Incentives
• Staff Discount

Job Rewards and Benefits