Associate, Customer Success

Associate, Customer Success
Checkout.com , Mauritius

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 19, 2021
Last Date
Nov 19, 2021
Location(s)

Job Description

We're Checkout.com
We're building the connected finance businesses deserve. Unleashing them with tomorrow's technology, today. Our flexible payments solutions help global enterprises like Samsung, Deliveroo and Adidas launch new products and create experiences customers love. And it's not justwhatwe build that makes us different. It'show.
We liberate smart, passionate people to collaborate, innovate and do their best work faster. That's why we're one of the most valuable fintech firms around. But we're just getting started. By cutting through financial complexity, we'll empower companies to change the world. Join us. Unlock your potential.
Build tomorrow, today.
Customer Success Associate at Checkout.com
Checkout.com is actively looking for a hardworking and inventive Customer Success Assistant to cultivate and maintain long-term relationships with our merchants. This is an extraordinary opportunity to join one of the most successful FinTech companies at a turning point of its global expansion. You will be the business advisor and main point of contact to a merchant’s pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. Key for success here will be the ability to utilize your business savvy knowledge and the required gravitas to optimally communicate and influence at all levels to achieve win-win scenarios and promote the things we value. The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and chip in to crafting its future, this is the role for you to make a difference. ABOUT YOU
  • 1-year experience in a commercial or payments focused role
  • A strategic problem solver with excellent project management skills
  • Customer-oriented and able to establish robust relationship with assigned customer base
  • Sophisticated approach adapting to changing requirements with the ability to lead multiple opportunities concurrently
  • Outstanding interpersonal skills and negotiation techniques
  • Degree educated or equivalent
  • Proficient in English and French
WHAT YOU WILL BE DOING
  • Build merchant specific data reports to support the team
  • Building high touch, consultative and positive relationships with our merchants through regular and open communications
  • Supervising merchant project results and ensure merchant activities are updated within SalesForce
  • Understanding the intricacies of our products, services and partner networks thoroughly to maximise as needed to meet our merchants’ needs
  • Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience
  • Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product and marketing information
  • Take a proactive approach on customer service items and problem solving
What we stand for
At Checkout.com, everything starts with our values, including the experience we offer our people.
#AspireWe supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.
#ExcelWe don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.
#UniteWe're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.
Want to see us in action?
Take a peek inside here.
More about Checkout.comWe empower businesses to adapt, innovate and thrive with the connected payments they deserve. Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1000 people across 17 international offices. To date, we’ve raised a total of $830 million, with our recentSeries C valuing us at $15 billion.
We believe in equal opportunitiesCheckout.comis an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

Job Specification

Checkout.com

Information Technology and Services - Dubai, United Arab Emirates