Customer Service Supervisor
Vivo Energy, Mauritius

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Apr 7, 2023
Last Date
May 7, 2023
Location(s)

Job Description

Job Purpose

The role of the Customer Service Supervisor is to manage the invoicing processes of all deliveries in a timely and accurate manner. The Customer Service supervisor is expected to support the commercial team, be the focal point of telemarketing activities and responsible for updates the Credit Risk Assessment (CRA) and Master Data Governance (MDG).


Position Accountabilities

  • Review monthly supporting documents for credit notes issued with the Customer Service Lead’s approval and other business managers. Report monthly to business managers for performance achieved.
  • Supervision of invoicing processes (updating of manual invoices, confirming of sales orders within the agreed time, participation in mini-projects, presentations/coaching sessions) in an accurate and timely manner, ensuring high quality standards are maintained.
  • Ensure that after sale event invoicing for related businesses are processed in a timely and accurate manner.
  • Plan, organize and monitor the work of invoicing within the Customer Service staff.
  • Provide courteous, polite and helpful contact with external and internal customers.
  • Respond efficiently to internal and external customers’ queries.
  • Follow-up unconfirmed sales orders to identify any SAP issue of blocked status prior to week leading to end of month closure. Provide weekly status of unconfirmed sales orders.
  • Provide back up to Customer Service Coordinators and for the sales counter as and when necessary.
  • Be custodian amp; lead preparation of Credit Risk Assessment (CRA) and review of Credit Limits for all customers
  • Update of CRA for Commercial Fuel, Lubricants amp; LPG.
  • Update MDG for Retail, Marine and CMF businesses
  • Champion Marketing initiatives requiring support from Customer Service.
  • Follow up on queries/complains or any correspondence received from customers through any digital media (Facebook, WhatsApp, Live Chat and others that may be introduced).
  • Focal point for cheque collection and liaison with Postal Service.

Requirements


Qualifications, Job Knowledge, Skills amp; Experience

  • Degree in Management/Business Administration.
  • 2-3 years’ experience in customer service
  • Conversant with SAP is an advantage.
  • Able to meet tight deadlines.
  • Invoicing accuracy and efficiency
  • Communication and leadership skills
  • Analysis and problem solving
  • Relationship building
  • Working in and building teams
  • Business and process awareness
  • Customer Contact management

Job Specification

Job Rewards and Benefits

Vivo Energy

Information Technology and Services - Port Louis, Mauritius
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